Moka Login: How to Set Up and Use Moka POS Effectively

Here is a comprehensive guide on how to log in, set up, and use Moka POS effectively, tailored especially for restaurant and café owners who want to maximize this POS system’s capabilities. This guide includes setup instructions, core features, integration options, and operational tips to help you run your business smoothly using Moka POS.

📌 Overview of Moka POS

Moka POS is a cloud-based point-of-sale system based in Indonesia that caters to F&B outlets, retail businesses, and service providers. It offers real-time sales tracking, inventory management, employee management, customer engagement tools, and integration with major payment gateways and accounting software.

🔐 1. Moka Login Process

Before you can use Moka POS, you need to create an account and download the POS app.

✅ Step 1: Register for a Moka Account

1. Visit the official website: https://www.mokapos.com
2. Click on “Daftar Sekarang” (Sign Up Now) or “Free Trial”.
3. Fill in your business information:
   • Name
   • Business name
   • Phone number
   • Email address
   • Password

Once submitted, you’ll receive a verification email. Click the confirmation link in your inbox.

✅ Step 2: Moka Dashboard Login (Web Admin)

You can log in to the web admin to access reports and settings:

• Go to: https://backoffice.mokapos.com
• Enter your email and password.
• Click “Login”.

✅ Step 3: Moka POS App Login

1. Download the Moka POS app from:
   • Google Play Store (for Android tablets)
   • Apple App Store (for iPads)
2. Open the app and enter the same email and password.
3. Tap “Login” to access your terminal.

💡 Note: Ensure the device is connected to Wi-Fi to sync with the cloud.

🛠️ 2. Initial Setup: Moka POS Configuration

Once logged in, setting up Moka POS for your business involves the following key steps:

🔧 A. Configure Your Outlet(s)

From the Web Dashboard:

1. Go to “Settings” → “Outlets”
2. Add information:
   • Outlet name
   • Address
   • Phone number
   • Operational hours
3. Set applicable tax rates (e.g., VAT) and service charges.

🔧 B. Add Products and Menus

1. Go to “Library” → “Products”
2. Click “Add Product”:
   • Name (e.g., Cappuccino)
   • SKU/Code
   • Category (e.g., Beverage)
   • Price
   • Cost of Goods Sold (COGS) – for margin reporting
   • Stock (optional)

🧩 Variants and Modifiers:

• Create variants (e.g., Small, Medium, Large).
• Add modifiers like extra syrup, soy milk, or toppings.

🔧 C. Set Up Categories

Organize items into:

• Beverages
• Desserts
• Combos
• Snacks

This improves in-app layout and customer navigation.

🔧 D. Tax and Service Charge

In Settings:

• Enable inclusive/exclusive tax
• Add service charges (e.g., 5% service fee)
• You can set these per item, or apply globally.

🧑‍💼 3. Add Employees and Manage Roles

Under Settings → Employees:

1. Add each staff member:
   • Name
   • Email
   • Role (Cashier, Supervisor, Manager)
2. Assign POS access levels:
   • Limit cash drawer access
   • Restrict report views
   • Enable/disable discount or refund permissions

This enhances accountability and security.

💳 4. Payment Integration & Hardware Setup

Supported Payment Methods:

• Cash
• Credit/Debit Cards
• QRIS (QR Code Indonesia Standard)
• Digital Wallets like:
  • GoPay
  • OVO
  • DANA
  • ShopeePay

Payment Gateway Integration:

• Moka partners with Midtrans and DOKU for seamless payment processing.

Hardware Setup:

• Printer: Epson/Thermal Bluetooth printers
• Cash Drawer: Connects via printer interface
• Barcode Scanner: For quick retail or inventory use
• Kitchen Display System (KDS): Can integrate with kitchen screens

📈 5. Using Moka POS: Front-End (Daily Operations)

🛒 A. Processing Sales

1. Tap on the product to add to the bill.
2. Apply:
   • Discounts (per item or bill-level)
   • Modifiers (e.g., extra shot)
   • Service Charges
3. Tap Pay, then choose:
   • Cash
   • Card
   • E-wallet (QRIS, GoPay, etc.)

You can split payments or apply partial payments.

🧾 B. Print or Send Receipts

• Receipts can be:
  • Printed on thermal printers
  • Emailed or SMSed to customers

🔁 C. Refunds & Voids

• Managers can process:
  • Full or partial refunds
  • Voided transactions
• Moka maintains an audit trail for transparency.

🧾 6. Reports & Analytics (Back Office Dashboard)

The Moka back office dashboard offers rich data insights:

📊 Sales Reports

• Daily/weekly/monthly revenue
• Sales by:
  • Product
  • Category
  • Time of day
• Taxes and service charge breakdown

🧍‍♂️ Employee Reports

• Sales per cashier
• Voided/refunded transactions
• Time-in and time-out logs

🛒 Inventory Reports

• Real-time stock level
• Low stock alerts
• Product usage
• Stock movement (in/out)

💡 Advanced Reporting

• Export to Excel or PDF
• Filter by outlet, date range, or employee
• Integrate with Google Sheets or external accounting

🔁 7. Inventory Management in Moka POS

Inventory tools are key for food service operations.

🧾 Adding Inventory Items

1. Go to “Inventory” → “Ingredients”
2. Add:
   • Ingredient name (e.g., Milk, Coffee Beans)
   • Unit of measurement (liters, grams, pieces)
   • Purchase price

📦 Recipe Management

You can map ingredients to products:

• Cappuccino → 200 ml Milk + 18g Coffee
  This allows auto-deducting stock with every sale.

🔄 Stock Adjustment

Manually adjust stock for:

• Spoilage
• Transfers
• Audits

👥 8. Customer Relationship Tools

📇 Customer Database

• Automatically stores:
  • Name
  • Phone
  • Visit frequency
  • Favorite items

🎁 Loyalty Program

• Points-based or cashback
• Auto-apply rewards at checkout
• Customizable rules

📝 Promotions Engine

• Create promos like:
  • “Buy 2 Get 1 Free”
  • “10% off during happy hour”
• Time-based or conditional (e.g., Monday only)

🔌 9. Integrations & Add-Ons

📦 Common Integrations:

Tool/Platform	Purpose
Jurnal.id	Accounting integration
Midtrans	Online payment processing
SIRCLO	E-commerce synchronization
OttoPay	QR-based payment method
GoBiz	GoFood menu management

API Access:

Moka offers API access for custom development and third-party integrations.

🧰 10. Advanced Features for Optimization

💹 Business Intelligence Tools

Moka’s Pro and Enterprise plans offer:

• Advanced data visualizations
• AI-driven product recommendations
• Smart scheduling

🧠 AI-Powered Forecasting (Coming Soon)

Forecast:

• Busy hours
• Sales targets
• Ingredient consumption

🆘 11. Support and Troubleshooting

📞 Support Channels:

• Email: support@mokapos.com
• Live Chat via dashboard
• Phone: Available during working hours (Indonesia)
• Knowledge Base: https://help.mokapos.com

🛠 Common Issues:

Problem	Fix
App not syncing	Check internet connection; re-login
Printer not working	Check cable/Bluetooth; ensure correct driver
Slow POS performance	Restart device; clear cache
Missing products on POS	Sync product library via Web Dashboard

📋 12. Best Practices to Use Moka POS Effectively

1. Regularly update inventory and prices to reflect real-time changes.
2. Train staff on using Moka POS—including how to handle refunds, modifiers, and customer notes.
3. Use customer data to personalize promotions and loyalty campaigns.
4. Review sales trends weekly using the dashboard and adjust business strategy accordingly.
5. Connect Moka with your accounting software to simplify monthly closing and tax reporting.
6. Use variants and modifiers for better menu flexibility, especially for cafes with customizable drinks.
7. Monitor employee performance and spot issues early using cashier reports.

💰 13. Moka POS Pricing (as of last update)

Note: Actual prices may vary; check the official website for updates.

Plan	Features Included	Price Estimate (Monthly)
Basic	Sales tracking, inventory, reports	IDR 299,000
Pro	Employee tracking, CRM, promotions, integrations	IDR 499,000
Enterprise	Custom API, multi-outlet support, advanced analytics	Custom pricing

✅ Final Thoughts

Moka POS is a powerful and user-friendly solution, especially tailored to the needs of small to medium F&B businesses across Southeast Asia. Its intuitive interface, deep reporting, and localized payment integrations make it a standout choice for cafés, bakeries, bars, and restaurants.

By leveraging its cloud capabilities, inventory intelligence, employee monitoring, and loyalty tools, Moka can serve not just as a POS system—but as a full business management platform.