In Turkey, a popular tourist destination of roughly 85 million people, the restaurant industry has been increasingly adopting modern POS (Point of Sale) systems that help streamline operations, enhance customer service, and improve overall business efficiency. The most popular types of POS systems used in Turkish restaurants often reflect local needs, such as language support, local payment methods, and integration with regional platforms, as well as international standards for robust functionality. Below are the types of POS systems commonly used in Turkish restaurants:
1. Cloud-Based POS Systems
Cloud-based POS systems have become prevalent in Turkey due to their flexibility, affordability, and ease of use. These systems allow restaurants to manage their operations remotely and provide real-time updates, which is particularly useful for businesses with multiple locations.
- Features: Remote access, real-time reporting, integration with third-party services (like delivery platforms), multi-location support.
- Examples:
- Marketman: This is a popular cloud-based POS system in Turkey for inventory management and food cost optimization.
- Slant POS:Â This is an easy-to-use and affordable cloud-based POS system that offers features restaurant specific features like recipe management, kitchen display system, QR code ordering, advanced analytics and more.
- Protel POS: Widely used across Turkey, Protel offers cloud-based functionality, including real-time sales reports and inventory tracking.
2. On-Premise POS Systems
While cloud-based systems are growing in popularity, on-premise POS systems remain common in traditional restaurants and establishments that prioritize local data storage and control. These systems run on the restaurant’s internal servers, ensuring that data stays within the physical location.
- Features: Local data storage, stable offline functionality, high data security.
- Examples:
- RestPOS: This system is used in many Turkish restaurants, particularly those in remote areas where internet connectivity may be unstable.
- Simphony by Oracle: This robust on-premise POS is used in high-end restaurants and hotels across Turkey.
3. Mobile POS Systems
Mobile POS systems are gaining popularity in Turkey, particularly in cafés, food trucks, and smaller restaurants where space is limited or where mobile flexibility is crucial. These systems operate on tablets or smartphones, enabling staff to take orders directly at the table or even outside the restaurant.
- Features: Mobility, easy integration with card readers, and streamlined customer interactions.
- Examples:
- MikroPOS: A Turkish mobile POS solution designed for restaurants and cafés that need portable order-taking capabilities.
- iiko: This system, though more international, has made a mark in Turkey with its mobile capabilities, especially in quick-service restaurants.
4. Tablet-Based POS Systems
Tablet-based POS systems are becoming increasingly popular due to their user-friendly interface and the flexibility of handling various restaurant operations, from order-taking to payment processing. Turkish restaurants, especially in urban areas, are increasingly adopting this form of POS to enhance customer experience.
- Features: Touchscreen interface, integrated payment processing, and seamless table management.
- Examples:
- Restoran POS: A Turkish-designed tablet-based system catering to small and mid-sized restaurants.
- Orderly POS: An iPad-based system that offers multi-functionality, from taking orders to generating sales reports.
5. Self-Service Kiosk POS Systems
Self-service kiosks are becoming more common in fast food and casual dining restaurants in Turkey. These systems allow customers to place orders and pay for their meals without the need for a waiter, which improves efficiency and reduces wait times.
- Features: Touchscreen ordering, integrated payment options, and customized menus for customer preferences.
- Examples:
- Tabit: This POS system is popular in Turkish fast-food chains, allowing for self-service kiosks that are easy to use.
- Simphony: Oracle’s Simphony system also supports self-service kiosk functionality and is used in larger Turkish chains.
6. Multi-Currency POS Systems
Given Turkey’s position as a major tourist destination, multi-currency POS systems are important for restaurants that cater to international customers. These systems allow restaurants to accept payments in various currencies, which is crucial for businesses in popular tourist hubs like Istanbul, Antalya, and Bodrum.
- Features: Multi-currency support, real-time exchange rate integration, international card processing.
- Examples:
- Protel: This system includes multi-currency functionalities, which makes it popular among restaurants that serve tourists.
7. Integrated POS Systems
In Turkey, integrated POS systems that combine features like inventory management, customer loyalty programs, and online ordering are increasingly common. These systems help restaurants manage every aspect of their business from a single platform, providing a seamless experience for both customers and staff.
- Features: Integration with loyalty programs, inventory management, online ordering, and third-party delivery platforms.
- Examples:
- FaturaPOS: A Turkish POS system that integrates with other business management tools, allowing restaurants to streamline all operations from one platform.
- DinerWare: This is an international POS solution that integrates with various third-party services and is popular among fine-dining restaurants in Turkey.
8. POS Systems with Online Delivery Integration
With the rise of food delivery services like Yemeksepeti and Getir, many Turkish restaurants are using POS systems that integrate with these platforms. These integrations allow restaurants to manage delivery orders directly from the POS, ensuring that in-house and delivery operations are aligned.
- Features: Integration with delivery apps, automatic order syncing, and real-time delivery tracking.
- Examples:
- NetPOS: This Turkish POS system integrates with popular delivery platforms like Yemeksepeti, allowing restaurants to streamline their delivery orders.
- Adisyo: Another local POS solution that offers integration with third-party delivery services.
9. Restaurant POS Systems with Customer Loyalty Programs
Customer loyalty programs are important for Turkish restaurants that want to encourage repeat business. Many POS systems in Turkey come with built-in loyalty program functionalities, enabling restaurants to track customer spending and reward loyalty points.
- Features: Loyalty point tracking, customer profiles, promotional campaign management.
- Examples:
- FMC POS: This is a well-known Turkish POS system that offers integrated loyalty programs, enabling restaurants to reward their most frequent customers.
- Clover POS: Though international, Clover has a strong presence in Turkey, especially in urban areas where loyalty programs and customer engagement are crucial for maintaining business.
10. POS Systems for Large Chains
Large restaurant chains in Turkey often require highly customizable and scalable POS systems. These systems provide comprehensive features that support complex operations, such as multi-location management, enterprise-level reporting, and advanced inventory control.
- Features: Enterprise resource planning (ERP) integration, multi-location support, advanced reporting, and supply chain management.
- Examples:
- Simphony by Oracle: Used by large-scale chains in Turkey due to its robust enterprise management features.
- Micros POS: Another system widely adopted by larger restaurant chains in Turkey for its scalability and ability to manage operations across multiple locations.
11. POS Systems with Advanced Analytics
Data-driven decision-making is becoming more important for restaurants in Turkey, and many POS systems offer advanced analytics and reporting features. These systems help restaurant owners track key performance indicators (KPIs), monitor sales trends, and optimize inventory based on data insights.
- Features: In-depth sales reporting, profit margin analysis, labor cost tracking, and customer behavior insights.
- Examples:
- Poster POS: A cloud-based system offering advanced analytics, which has gained popularity in Turkish restaurants.
- iiko: This system provides comprehensive reporting tools, including forecasting and real-time analytics, which are valuable for restaurant owners in Turkey.
Key Trends in Turkish POS Systems:
- Increased Demand for Cloud-Based Systems: The restaurant industry in Turkey is gradually shifting towards cloud-based solutions due to their flexibility, cost-effectiveness, and ability to integrate with various platforms.
- Focus on Integration with Delivery Apps: With food delivery growing rapidly, POS systems that can integrate seamlessly with platforms like Yemeksepeti, Getir, and others are essential for restaurants that want to keep up with demand.
- Adoption of Multi-Currency and Multi-Language Support: As Turkey is a popular tourist destination, POS systems that can handle multiple currencies and languages are important for restaurants in major tourist hotspots.
- Mobility and Flexibility: The use of mobile and tablet-based POS systems is on the rise, as these allow for greater flexibility and improved customer service, especially in smaller restaurants and cafés.
The POS market in Turkey is continually evolving, with new players entering the scene and offering innovative features that cater to the unique needs of the Turkish restaurant industry. Whether it’s a traditional on-premise system or a cloud-based platform with delivery integration, Turkish restaurants have a wide variety of POS solutions to choose from, depending on their size, target audience, and business goals.
