Sapaad is a comprehensive cloud-based Point of Sale (POS) and restaurant management system designed to streamline operations for food businesses of all sizes. Whether you’re running a small café, a multi-outlet restaurant chain, or a ghost kitchen, Sapaad offers tools to manage sales, inventory, customer relationships, and online orders efficiently. This guide will walk you through setting up and using Sapaad effectively.
Accessing Sapaad
Logging In
To begin using Sapaad, navigate to the Sapaad Login Page. Enter your registered email address and password to access the dashboard. If you encounter any issues, the Sapaad Help Center provides assistance with login problems and password recovery.
Setting Up Sapaad
1. Configuring Your Account
- Accessing Account Settings: Once logged in, go to
Setup > My Account. - Subscription Plan: Here, you can view and manage your subscription plan. To activate additional modules like Sapaad.Online, toggle the switch next to the desired module to “ON” and proceed with the payment process.
2. Setting Up Locations
- Location Setup: Navigate to
Setup > Location Setupto add and configure your restaurant locations. - Printer & Peripheral Settings: For each location, set up printers and other peripherals under
Printer & Peripheral Settings. This includes configuring printing rules and cloud print agents.
3. Menu Management
- Adding Menu Items: Go to
Setup > Menuto add new items. You can specify item names, prices, categories, and modifiers. - Uploading Menu in Bulk: If you have a large menu, consider uploading it in bulk using a CSV file. Ensure the file includes necessary details like item names, categories, prices, and item codes.
- Modifiers and Combos: Create modifiers for items (e.g., size, toppings) and set up combo meals to offer bundled deals.
Utilizing Sapaad Features
1. Point of Sale (POS) Operations
- Order Management: Use the POS interface to manage walk-in, dine-in, and delivery orders. The intuitive design allows for quick order entry, applying discounts, and handling payments.
- Table Management: For dine-in services, manage table assignments, merge or split bills, and monitor table statuses in real-time.
2. Inventory Management
- Stock Tracking: Monitor inventory levels, track ingredient usage, and receive alerts for low-stock items.
- Purchase Orders: Create and manage purchase orders, set up supplier details, and track order statuses.
- Recipe Management: Define recipes for menu items to automate ingredient deductions from inventory upon sale.
3. Customer Relationship Management (CRM)
- Customer Profiles: Maintain detailed customer profiles, including contact information, order history, and preferences.
- Loyalty Programs: Implement loyalty programs to reward repeat customers and encourage frequent visits.
4. Online Ordering with Sapaad.Online
- Activation: To enable online ordering, activate the Sapaad.Online module in your account settings.
- Customization: Customize your online store’s appearance, including branding, menu items, and pricing.
- Order Management: Manage online orders directly from the Sapaad dashboard, integrating seamlessly with in-house operations.
5. Reporting and Analytics
- Sales Reports: Generate detailed sales reports to analyze performance over specific periods.
- Inventory Reports: Monitor inventory usage, wastage, and stock levels to optimize purchasing decisions.
- Customer Insights: Gain insights into customer behavior, preferences, and feedback to tailor marketing strategies.
Integrations and Add-ons
- Third-Party Integrations: Sapaad integrates with various third-party applications, including accounting software like Xero and Tally, and food delivery platforms such as Zomato and Uber Eats.
- Sapaad Dash: Manage your delivery fleet with Sapaad Dash, tracking deliveries and optimizing routes.
- Sapaad Waiter App: Enhance table service by allowing waitstaff to take orders directly from a tablet or mobile device.
Support and Resources
- Help Center: Access the Sapaad Help Center for comprehensive guides and troubleshooting articles.
- Sapaad Academy: Explore video tutorials and training materials to get the most out of Sapaad’s features.
- Customer Support: Reach out to Sapaad’s support team for personalized assistance with any issues or questions.
By following this guide, you can effectively set up and utilize Sapaad to enhance your restaurant’s operations, improve customer satisfaction, and drive business growth.
