Selecting a Point of Sale (POS) system is crucial for restaurant management, impacting everything from order processing to inventory management. Among the numerous options available, Lavu, Revel, and Square POS systems are often compared due to their comprehensive features and reliability. Each system has its strengths and may be more suitable for different types of restaurant operations. This detailed comparison will delve into the core features, pricing, ease of use, customer support, and other essential aspects of each system to help determine which might be the best fit for various restaurant needs.
Lavu POS
Overview
Lavu is an iPad-based POS system designed specifically for the food and beverage industry. It offers a range of features tailored to the unique needs of restaurants, bars, and cafes. Lavu’s flexibility and customization options make it a popular choice among restaurateurs.
Core Features
- Order Management: Lavu provides a robust order management system that supports quick order entry, table management, and real-time order tracking. It also allows for easy modifications and split checks.
- Menu Customization: The system offers extensive menu customization options, enabling users to create and modify menu items, set pricing, and manage modifiers.
- Inventory Management: Lavu includes comprehensive inventory management tools that track ingredient usage, alert when stock is low, and help manage suppliers and purchase orders.
- Employee Management: Features include clock-in/clock-out, employee scheduling, and performance tracking. It also supports role-based access to different system functions.
- Reporting and Analytics: Lavu provides detailed reports and analytics on sales, labor, and inventory, helping managers make informed decisions.
- Integrations: Lavu integrates with various third-party applications, including accounting software, online ordering systems, and customer relationship management (CRM) tools.
Pricing
Lavu’s pricing is competitive but can vary based on the specific needs of the restaurant. Generally, it starts around $99 per month per terminal. Additional costs may include hardware, add-ons, and third-party integrations.
Ease of Use
Lavu is known for its intuitive interface, making it relatively easy for staff to learn and use. The system is highly customizable, which can be both a strength and a challenge, depending on the user’s tech-savviness.
Customer Support
Lavu offers 24/7 customer support through phone, email, and live chat. They also provide a comprehensive knowledge base and training resources to help users get the most out of the system.
Pros and Cons
Pros:
- Highly customizable and flexible
- Robust inventory and employee management features
- Strong reporting and analytics
Cons:
- Can be complex to set up due to customization options
- Additional costs for add-ons and integrations
Revel POS
Overview
Revel Systems is a cloud-based POS system designed for a variety of industries, with a strong focus on restaurants and retail. It offers a comprehensive suite of features aimed at improving efficiency and customer service.
Core Features
- Order Management: Revel’s order management system includes table management, order tracking, and support for online ordering. It also offers an intuitive interface for quick service and dine-in environments.
- Inventory Management: Revel provides advanced inventory management tools, including real-time tracking, low-stock alerts, and purchase order management.
- Employee Management: The system includes employee scheduling, time tracking, and payroll integration. It also supports detailed performance reports and access control.
- Customer Relationship Management (CRM): Revel includes built-in CRM features to track customer preferences, manage loyalty programs, and run targeted marketing campaigns.
- Reporting and Analytics: Revel offers detailed reporting and analytics on sales, labor, and inventory. Reports can be customized and accessed in real-time.
- Integrations: Revel integrates with various third-party applications, such as QuickBooks, Xero, and numerous payment processors.
Pricing
Revel’s pricing starts at $99 per month per terminal, with additional costs for hardware, add-ons, and third-party integrations. They also offer custom pricing plans for larger enterprises.
Ease of Use
Revel is user-friendly, with an interface that is easy for staff to navigate. The system’s extensive features may require some training to fully utilize, but the learning curve is manageable.
Customer Support
Revel offers 24/7 customer support via phone, email, and live chat. They provide a wealth of online resources, including training videos, guides, and a comprehensive knowledge base.
Pros and Cons
Pros:
- Comprehensive feature set
- Strong inventory and CRM capabilities
- Customizable reporting and analytics
Cons:
- Higher starting cost compared to some competitors
- Can be complex for smaller operations
Square POS
Overview
Square POS is a widely-used, cloud-based POS system known for its simplicity and affordability. Initially designed for small businesses, it has expanded its features to cater to larger enterprises, including restaurants.
Core Features
- Order Management: Square offers efficient order management with support for quick service, table management, and online ordering. It includes features like split payments and tipping.
- Menu Customization: The system allows for easy menu creation and modification, including pricing and modifier options.
- Inventory Management: Square provides basic inventory management tools that track stock levels and alert users when items are low.
- Employee Management: Features include time tracking, scheduling, and performance reporting. Square also supports role-based permissions.
- Reporting and Analytics: Square offers comprehensive reporting and analytics on sales, inventory, and employee performance. Reports can be customized and accessed from any device.
- Integrations: Square integrates with numerous third-party applications, including accounting software, eCommerce platforms, and marketing tools.
Pricing
Square POS is known for its transparent and affordable pricing. The basic POS software is free, with Square Restaurant starting at $60/month and transaction fees starting at 2.6% + 10¢ per swipe, dip, or tap. Additional features and hardware come at extra costs.
Ease of Use
Square is praised for its simplicity and ease of use. The intuitive interface requires minimal training for staff, making it ideal for small to medium-sized restaurants.
Customer Support
Square offers customer support through phone, email, and live chat. They also provide a robust online resource center with guides, tutorials, and community forums.
Pros and Cons
Pros:
- Affordable and transparent pricing
- Easy to set up and use
- Strong integration options
Cons:
- Basic inventory and employee management features
- Limited advanced functionality compared to competitors
Comparison Summary
Best for Small to Medium Restaurants
Square POS: With its affordable pricing, ease of use, and essential features, Square is an excellent choice for small to medium-sized restaurants. Its free basic software and transparent transaction fees make it accessible for businesses with tighter budgets.
Best for Restaurants Needing Advanced Features
Revel POS: Revel is ideal for larger restaurants or those requiring more advanced features. Its comprehensive inventory management, CRM capabilities, and detailed reporting make it a powerful tool for businesses needing robust functionality.
Best for Customization and Flexibility
Lavu POS: Lavu stands out for its high level of customization and flexibility, making it suitable for restaurants with unique requirements. Its extensive features for order management, inventory tracking, and employee management cater to a wide range of restaurant types.
Final Recommendations
- If you are a small restaurant or café: Square POS is likely the best choice due to its affordability and ease of use. It provides all the essential features without overwhelming users with complexity.
- If you operate a larger restaurant or a chain: Revel POS offers the advanced tools and scalability needed to manage more complex operations. Its higher initial cost is offset by the extensive functionality it provides.
- If you need a highly customizable solution: Lavu POS is the way to go. Its flexibility allows for tailored solutions that can meet specific operational needs, making it ideal for unique restaurant concepts or those with specific requirements.
In conclusion, the best POS system for a restaurant depends on the specific needs and budget of the business. Lavu, Revel, and Square each offer unique strengths that can benefit different types of restaurant operations. By carefully evaluating the features, pricing, and support each system provides, restaurant owners can make an informed decision that enhances their operational efficiency and customer service.
