In Morocco, a North African country with roughly 37.5 million people, the restaurant industry is growing rapidly, with a blend of traditional and modern dining establishments. As the restaurant sector modernizes, Point of Sale (POS) systems have become integral to managing operations efficiently. In the Moroccan market, several types of POS systems are commonly used by restaurants, ranging from basic cash register-style systems to sophisticated cloud-based solutions. Below is an overview of the types of POS systems commonly used in restaurants in Morocco:
1. Cloud-Based POS Systems
Cloud-based POS systems are gaining popularity in Moroccan restaurants due to their flexibility, ease of use, and remote access features. These systems allow restaurant owners and managers to monitor sales, inventory, and employee performance in real time, regardless of their location. Some popular cloud-based POS systems in Morocco include:
- Square: Known for its simplicity and ease of use, Square is a popular choice among small and medium-sized restaurants. It offers a variety of features, including inventory management, sales tracking, and customer relationship management (CRM). Its ability to process both online and offline payments makes it a versatile option.
- Lightspeed: Lightspeed offers a cloud-based POS system that caters specifically to restaurants. It provides detailed analytics, menu management, and multi-location support. Its integration with other services like accounting software and loyalty programs makes it a comprehensive solution for larger restaurant chains in Morocco.
- Toast: Toast is a restaurant-focused POS system that offers features such as online ordering, delivery integration, and real-time reporting. It also supports multi-location management, making it ideal for restaurant groups with multiple outlets across Morocco.
2. On-Premise POS Systems
On-premise POS systems are more traditional and are installed directly on local servers within the restaurant. These systems tend to be preferred by larger establishments that require more control over their data or have complex operational needs. On-premise systems often come with more robust hardware such as cash registers, receipt printers, and kitchen display systems. Some commonly used on-premise POS systems in Moroccan restaurants include:
- Micros by Oracle: Micros is one of the leading on-premise POS systems for restaurants globally, including in Morocco. It offers a wide range of features such as inventory tracking, employee management, and robust reporting tools. Many high-end restaurants and hotel chains in Morocco rely on Micros due to its reliability and extensive functionality.
- Aloha POS by NCR: Aloha is another widely used on-premise POS system that offers advanced features like table management, menu customization, and employee performance tracking. It is often used by restaurants that have high transaction volumes or complex table management requirements.
3. Hybrid POS Systems
Hybrid POS systems combine the best of both worlds by offering the flexibility of cloud-based systems with the stability of on-premise systems. In Morocco, many restaurants opt for hybrid solutions to ensure that they can continue operating even during internet outages. These systems store data locally but also sync with the cloud when the connection is restored.
- Revel Systems: Revel offers a hybrid POS solution that is particularly well-suited for Moroccan restaurants with both dine-in and takeaway options. It features offline functionality, meaning the restaurant can continue to process transactions even when the internet is down. It also offers detailed reporting, employee management, and CRM capabilities.
- Clover POS: Clover is another hybrid POS system that allows restaurants to operate efficiently even during connectivity issues. It is popular in smaller establishments for its user-friendly interface and affordability. Clover also offers a range of hardware options, including mobile POS terminals that are ideal for restaurants offering tableside service.
4. Mobile POS Systems
With the rise of mobile technology, mobile POS (mPOS) systems are becoming increasingly common in Moroccan restaurants. These systems are typically app-based and can be run on smartphones or tablets, providing restaurants with flexibility and mobility. They are particularly useful for food trucks, pop-up restaurants, and cafés.
- iZettle: iZettle is a popular mobile POS system in Morocco that is known for its simplicity and affordability. It offers features such as contactless payment processing, real-time reporting, and receipt management. It is a popular choice for small restaurants and cafés that need a portable solution.
- SumUp: SumUp is another mobile POS system that is widely used in Morocco. It is known for its low-cost transaction fees and ease of use. SumUp offers a mobile app that allows restaurant owners to process payments, manage inventory, and track sales directly from a smartphone or tablet.
5. Tablet-Based POS Systems
Tablet-based POS systems are a modern and cost-effective alternative to traditional systems. They are commonly used in Morocco’s fast-casual dining and café sectors. These systems typically involve an iPad or Android tablet as the main interface, which is connected to peripherals like cash drawers, receipt printers, and kitchen display systems.
- TouchBistro: TouchBistro is a tablet-based POS system that is specifically designed for restaurants. It offers a range of features such as table management, menu customization, and employee scheduling. Its offline mode ensures that restaurants can continue to operate even when internet connectivity is an issue.
- ShopKeep: ShopKeep is another tablet-based POS system that is popular in Moroccan cafés and smaller dining establishments. It offers inventory management, employee tracking, and CRM features, making it a good fit for smaller restaurants looking for an affordable, yet feature-rich solution.
6. POS Systems with Integrated Payment Processing
In Morocco, many restaurants are looking for POS systems that offer integrated payment processing. These systems allow restaurants to process payments directly through the POS without needing a separate card terminal, simplifying operations and reducing errors. Some POS systems with integrated payment processing used in Morocco include:
- Adyen: Adyen offers a global payment processing solution that integrates with many POS systems used in Morocco. It supports a wide range of payment methods, including mobile payments and international cards, making it ideal for tourist-heavy locations.
- PayPal Here: PayPal Here is an integrated payment solution that works with various mobile and tablet-based POS systems. It allows Moroccan restaurants to accept credit card payments directly through their POS system and integrates with other PayPal services for online orders.
7. Industry-Specific POS Systems
Some Moroccan restaurants, especially those in specific niches like fast food or fine dining, prefer industry-specific POS systems that are tailored to their needs. These systems offer specialized features that cater to the unique demands of different types of restaurants.
- Lavu POS: Lavu is a restaurant-specific POS system that offers features like menu engineering, recipe costing, and kitchen display systems. It is popular in fast-food outlets and casual dining restaurants in Morocco that require quick service and efficient operations.
- Poster POS: Poster POS is a cloud-based system that is widely used in small to medium-sized restaurants in Morocco. It offers a range of industry-specific features, including a visual table management interface, detailed reports, and inventory tracking.
8. Self-Service Kiosks
In line with the global trend, self-service kiosks are becoming more popular in larger, modern restaurants in Morocco, especially in fast-food chains and high-traffic locations. These kiosks allow customers to place orders and pay without interacting with a cashier, streamlining the customer experience and reducing wait times.
- Kounta POS: Kounta POS offers self-service kiosk functionality that integrates with the main POS system. It is popular in fast-casual dining establishments and quick-service restaurants in Morocco that want to offer a modern, tech-driven customer experience.
- Poynt: Poynt is another POS system that offers self-service kiosk functionality. It is known for its sleek hardware and user-friendly interface, making it a popular choice for Moroccan restaurants that want to offer a more tech-savvy dining experience.
9. POS Systems with Multi-Language Support
Given Morocco’s diverse linguistic landscape, with Arabic and French being the most widely spoken languages, POS systems that offer multi-language support are in demand. This allows restaurant staff to operate the system in their preferred language, improving efficiency and reducing errors.
- Bindo POS: Bindo is a POS system that offers multi-language support, making it a popular choice for restaurants in Morocco that cater to both local and international customers. It offers features such as inventory management, customer loyalty programs, and real-time reporting in multiple languages.
- Slant POS: A new entrant in the restaurant POS software market in Morocco, is an affordable cloud-based POS system that offers features like inventory management, menu management, Kitchen Display System (KDS), table management, QR code menu ordering, reporting, loyalty program and promotions, as well as Arabic and French language support, which is very useful in Morocco.
- POSist: POSist is another multi-language POS system that supports Arabic and French, making it a good fit for restaurants in Morocco. It offers a range of features including kitchen display systems, table management, and CRM.
Conclusion
In Morocco, the adoption of modern POS systems is growing as the restaurant industry evolves. From cloud-based systems and mobile POS solutions to self-service kiosks and hybrid models, Moroccan restaurants have a wide variety of POS systems to choose from, depending on their size, type, and specific operational needs. The trend towards integrated payment processing and multi-language support is also becoming more pronounced, reflecting the country’s diverse customer base and growing tourist industry.
